Orion Ring

Aphrodite Shipping Policy

At Aphrodite, we are committed to delivering a seamless and refined shopping experience, ensuring your order reaches you with the care it deserves.

Delivery Time
• Orders are delivered within 3-5 business days, packaged with precision and attention to detail.

Rescheduling Your Delivery
• You may reschedule your delivery twice for your convenience.
• If delivery attempts exceed three times without success, the order will be automatically canceled.

Cancellations & Fees
• If an order is canceled after the first delivery attempt, shipping fees will be deducted from the refund.

We value your trust and strive to make every aspect of your journey with Aphrodite effortless and exceptional.

Refunds and Exchanges

Returns and Exchanges are only allowed within 24 hours of receiving the shipment (fees may be applied according to shipping rates). 

To be eligible for a refund or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return or Exchange is only accepted if item(s) received were damaged, defective, different size, or not the same ordered item.

To start an exchange, contact us on whatsaap, or at support@aphroditeaccessories.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Our products "jewelry/ self worn items" cannot be returned or exchanged except in the first 24 hours of receiving your order, Please get in touch if you have questions or concerns about your item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Refund
Refunds are processed once the returned item is received and inspected at our warehouse. The refund will be issued using the original payment method whenever possible. If an alternative method is required, we will coordinate with you to ensure a smooth and convenient process. Please allow time for the transaction to reflect based on your payment provider's policies.

At Aphrodite, We truly appreciate your trust and support. Your satisfaction matters to us, and we’re always here to make your shopping experience smooth, fair, and filled with care✨💖.

We will notify you once we’ve received and inspected your Request, and let you know if it was approved or not. If approved, your return or exchange will be processed within 3 to 5 business days.
If more than 7 business days have passed since we’ve approved your return, please contact us on whatsaap, or at support@aphroditeaccessories.com.

Caring for Your Aphrodite Jewelry ✨

At Aphrodite, we craft jewelry designed to shine with you every day. To keep your pieces radiant and long-lasting, follow these simple care tips:

🌟 Stainless Steel Pieces – Resistant to rust, tarnishing, and water, these pieces are made to stay with you effortlessly.

💛 18K Gold Plated & Silver Plated Pieces – To maintain their beauty:
• Avoid direct contact with perfumes, hairsprays, and cosmetics.
• Store in a clean, dry jewelry box to protect from humidity and extreme temperatures.
• Remove before showering, swimming, or visiting the beach.

With a little love and care, your Aphrodite jewelry will keep its sparkle for years to come✨

FAQs

Is exchange allowed?
• Exchanges and returns are accepted within 24 hours of receiving your order.

In what condition can items be returned or exchanged?
• Items can only be returned or exchanged if they are damaged, defective, the wrong size, or not the item ordered.
• The product must be in its original condition, including the brand box, packaging, and all accessories.

How do I request an exchange?
• You can contact us via WhatsApp, or at support@aphroditeaccessories.com, providing your order number or phone number.

Are there cancellation or shipping fees?
• If an order is canceled after being out for delivery, shipping fees will be deducted from the refund.

Why do I need to pay a deposit for orders above 3,000 EGP?

• For orders exceeding 3,000 EGP, we require a deposit to confirm the order. This ensures smooth processing and helps us manage inventory efficiently. The deposit amount and payment details will be provided when you place your order.

How long does shipping take?
• Delivery typically takes 3-5 business days. 

What if I miss the delivery?
• Our courier will attempt to reschedule your delivery. However, if there is no response after three attempts, the order will be automatically canceled. 

How can I contact customer service?
• You can reach us via WhatsApp, or at support@aphroditeaccessories.com, for any inquiries.

What materials are used in your jewelry?
• Most of our pieces are made of stainless steel—anti-rust, tarnish-free, and waterproof.
• Other products are 18K gold-plated. Check our Jewelry Care Instructions for more details.