Thick rope necklace

• Delivery takes 3-5 business days.
• Feel free to reschedule your order for 2 times only, Our courier will reschedule the delivery for you, but the order will be automatically canceled after 3 failed delivery trials.
• If an order is canceled after being out for delivery for the first trial, shipping fees will be deducted from the customer in case of cancellation.

• Returns and Exchanges are only allowed within 24 hours of receiving the shipment (fees may be applied according to shipping rates). 
• Return or Exchange is only accepted if item(s) received were damaged, defective, different size, or not the same ordered item.
• To be eligible for an exchange, your item(s) must be unused and in the same condition as when it was received (with the original brand box, packaging, and all accessories).
• For Return and Exchanges you can contact us on Whatsapp, or our email.

• For Stainless steel products they're anti-rust, tarnish free and waterproof.

• For 18k Gold plated / Silver plated products:
• Avoid spraying perfume, hairspray or any cosmetics on it.
• Keep your jewelry in a clean storage box to a keep away from extreme temperatures and humidity.
• Remove jewelry when showering, bathing or on the beach.

FAQ's

Is exchange allowed?
• Returns and Exchanges are only allowed within 24 hours of receiving the shipment.

In what condition can items be returned or exchanged?
• Return or Exchange is only accepted if item(s) received were damaged, defective, different size, or not the same ordered item.

• The product is only exchanged if it is in the same condition as when it was received (with the original brand box, packaging, and all accessories).

How do I request an exchange?
• Customers can contact us through our WhatsApp, Instagram, the Contact Us page, or our email, with the order number or phone number.

Are there cancellation and shipping fees?
• If an order is canceled after being out for delivery for the first trial, shipping fees will be deducted from the customer in case of cancellation.

How long does shipping take?
• Delivery takes 3-5 business days.

What if I miss the delivery?
• Our courier will reschedule the delivery, but the order will be automatically canceled if the courier tries to reach you more than 3 times and there's no answer.

How can I contact customer service?
• You can contact us on WhatsApp, Instagram, the Contact Us page, or our email.

What is our jewelry material?
• Most of our designed products are stainless steel, anti-rust, tarnish-free, and waterproof.
Other products are 18k gold-plated; check jewelry instructions for more caring tips.